How to choose a professional scenting supplier

If you're comparing suppliers, what helps isn't reading who claims to be best; it's knowing which questions to ask. These are the six points where offers in the Spanish market differ most, and where we stand on each one.

1. Do you buy the equipment or is it provided?

There are two models. With a purchase, the diffuser is yours: you pay once, write it off and take care of it. With rental or loan-for-use, the unit is provided for as long as you are a customer and never becomes a fixed asset on your books. At BENDIS you can choose either one; rental starts at €29.90/month + VAT with the fragrance included.

2. Is there a lock-in period?

This is the question that decides the most money. Many contracts in this industry are signed for 12, 24 or 36 months with a penalty for early termination. Always ask about the term and the cancellation cost before signing. Our rental is month to month, with no lock-in.

3. What exactly does the fee include?

This is where the usual fine print lives: whether the fragrance is billed separately, whether refills carry a shipping charge, whether support costs extra. Ask for the breakdown. Our fee covers the diffuser, the monthly fragrance and support.

4. Does it cover the size of your space?

A 7 m² restroom and a 1,600 m² lobby can't be solved with the same device, and many catalogs cover the mid-range well and the extremes badly. Check the actual coverage in m² and whether the unit can be connected to the HVAC system for large areas. Our range is 11 models from 7 to over 1,600 m², including HVAC-compatible units.

5. Can you try it before you sign?

A fragrance can't be chosen by its name or from a description: you have to smell it in the real space, because the same scent changes with the materials, the ventilation and the temperature of the venue. We send 5 ml samples before you decide.

6. Can you have a fragrance of your own?

If you're after brand identity and not just ambience, ask whether the catalog is fixed or whether exclusive blends can be created. We work with more than 300 fragrances and create bespoke blends for clients who ask for them.

A word of warning about comparison tables

Be wary of any table (ours included) in which one brand ticks every green box. Ask every supplier you're considering for their terms in writing and compare them yourself: term, penalty, what the fee includes and what happens if you want to leave.

If you'd like our terms in writing, call 911 09 70 50 or email info@bendis.es.