Cancellation policy

Last updated: 5 September 2026

This document sets out the conditions applicable to the scenting service provided on a subscription (rental) basis by BENDIS DUBAI S.L., VAT number B22995856, registered office at Torre Europa, Paseo de la Castellana 95, Floor 28, 28046 Madrid, hereinafter «BENDIS» or «the Provider». By contracting the service, the customer (hereinafter «the Customer») accepts the following conditions.

BENDIS is a company specialised in scent marketing and in providing space-scenting services through diffuser equipment and fragrances of its own; the Customer wishes to contract those services for its premises; and both parties agree to enter into this contract, governed by the following clauses.

1. PURPOSE

The purpose of this contract is the provision by BENDIS of a scenting service for the Customer's spaces, consisting of:

The loan of use (bailment) of one or more scent diffusers owned by BENDIS.
The periodic (monthly) supply of the fragrance refills required for those units to operate.

The specific scope of the service (number of units, models, fragrances, locations and other operational details) shall be as set out in the pro forma or quotation accepted by the Customer, which is attached to this contract as an annex and forms an inseparable part of it.

2. EQUIPMENT ON LOAN FOR USE

Delivery: The diffusers delivered to the Customer are and shall remain at all times the exclusive property of BENDIS; only their use is granted for the term of the contract. The Customer undertakes to keep them with due care, to use them solely for their intended purpose and not to tamper with, transfer or relocate them without BENDIS's authorisation.

Return: On termination of the contract, for any reason, the Customer shall return the equipment to BENDIS by courier, with shipping costs at the Customer's expense, in its original packaging or equivalent packaging that guarantees its integrity, within a maximum of fifteen (15) calendar days and in accordance with the instructions provided by BENDIS. The equipment must be returned in good condition, save for normal wear and tear.

Liability for loss, theft or damage: In the event of loss, theft or damage attributable to the Customer, the Customer shall pay the replacement price set out in Annex I as nominal consideration for the affected unit. BENDIS shall send a replacement unit within a maximum of seven (7) business days from payment, with no interruption of service. Faults arising from normal use shall be handled by BENDIS at no cost to the Customer, within the same period.

3. SUPPLY OF REFILLS AND CLEANING KIT

BENDIS shall supply the Customer, on a monthly basis, with the fragrance refills corresponding to the contracted service, sending them by courier to the delivery address indicated by the Customer.

BENDIS shall arrange and bear the cost of shipping the refills, as well as any transport incidents that may occur (loss or damage in transit), replacing the affected material as soon as possible. The Customer shall notify BENDIS, with reasonable notice, of any change of delivery address.

The Customer undertakes to use only the refills supplied by BENDIS in the units on loan. The use of third-party fragrances or products is expressly prohibited, as it could damage the equipment and void the replacement guarantee.

In order to keep the diffusers in optimal working condition and extend their service life throughout the term of the contract, the Customer undertakes to purchase, every three (3) months, the nebulizer cleaning kit supplied by BENDIS. BENDIS shall bear the cost of shipping the kit to the delivery address indicated by the Customer, together with the corresponding fragrance refills.

The fragrances supplied by BENDIS comply with the applicable fragrance regulations, including IFRA standards, and the corresponding safety data sheets are available to the Customer on request.

4. PRICE

The price of the service shall be as set out in the pro forma or quotation accepted by the Customer, which is attached as an annex to this contract.

All prices stated are exclusive of VAT. Value Added Tax (VAT) shall be applied at the rate legally in force at any given time.

Prices may be reviewed annually, applying at most the year-on-year change in the CPI published by the INE. BENDIS shall give at least thirty (30) calendar days' notice of any review before it takes effect.

5. METHOD AND TERM OF PAYMENT

Invoices shall be issued and charged by SEPA B2B direct debit on the thirtieth (30th) day of each month. To that end, the Customer shall sign the corresponding direct debit mandate before the service begins. Exceptionally, and subject to BENDIS's prior acceptance, payment by bank transfer within a maximum of thirty (30) calendar days from the invoice date may be agreed. Non-payment of any amount due shall entitle BENDIS to suspend the service and, where applicable, to require the return of the equipment, without prejudice to claiming the amounts owed and the applicable late-payment interest under Spanish Act 3/2004 of 29 December on combating late payment in commercial transactions.

6. TERM AND CANCELLATION

Term: This contract is of indefinite duration and renews automatically for monthly periods for as long as neither party cancels it.

No lock-in: There is no minimum commitment period. The Customer may cancel the contract at any time, with no penalty of any kind, by notifying BENDIS in writing at least thirty (30) calendar days in advance. During that period the service remains active and is invoiced as normal. The equipment is returned in accordance with clause 2.

First monthly payment: On signing the contract, the Customer pays the first monthly instalment as an initial payment, which is non-refundable.

Cancellation by BENDIS: BENDIS may cancel the contract by giving the Customer the same minimum notice of thirty (30) calendar days.

Cancellation for BENDIS's breach: The Customer may terminate the contract without notice in the event of a serious breach by BENDIS of the obligations assumed in clause 7, provided that such breach is not remedied within fifteen (15) days of written notification.

7. OBLIGATIONS OF THE PARTIES

BENDIS undertakes to:

Provide the service with due professional care.
Ship the fragrance refills within the agreed timeframes.
Replace, at no cost, any equipment that is faulty or defective, on the terms of clause 2.
Provide the necessary technical support and give the Customer access to the remote control tools available for the contracted equipment.

The Customer undertakes to:

Provide a valid delivery address and receive shipments of equipment and refills.
Install and use the equipment in accordance with the instructions provided by BENDIS, using only the refills supplied by BENDIS.
Keep the loaned equipment with due care and report any incident through the designated support channel.
Return the equipment by courier on termination of the contract, in accordance with clause 2.
Not assign or transfer this contract, or the rights and obligations arising from it, to third parties without BENDIS's prior written consent.
Pay the agreed amounts on time.

8. CONFIDENTIALITY

The parties undertake to keep confidential all information to which they have access as a result of this contractual relationship, and not to disclose it to third parties without prior consent. This obligation shall survive termination of the contract.

9. DATA PROTECTION

The parties shall process any personal data to which they have access in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Act 3/2018 on the Protection of Personal Data and guarantee of digital rights, using it solely for the purpose arising from the performance of this contract.

10. TERMINATION OF THE CONTRACT

Breach by either party of the obligations assumed herein shall be grounds for termination of the contract. Termination shall entitle BENDIS to demand the immediate return of the equipment on loan and payment of any outstanding amounts. Termination for reasons attributable to BENDIS shall entitle the Customer to terminate without penalty, returning the equipment within the period and in the manner set out in clause 2.

11. GOVERNING LAW AND JURISDICTION

This contract is governed by Spanish law. For the resolution of any dispute arising from its interpretation or performance, the parties submit to the Courts and Tribunals of the city of Madrid, waiving any other jurisdiction to which they might be entitled.

12. FINANCIAL TERMS (ANNEX I)

This Annex sets out the rates applicable to BENDIS's professional scenting service on a B2B basis, with equipment on loan and monthly refill included. (All prices are exclusive of VAT.)

Monthly rate per model, all-inclusive fee. The monthly fee includes: loan of the diffuser unit, fragrance refill (chosen by the Customer from BENDIS's current catalogue) and shipping to the indicated delivery address. Volume discounts are applied to the total number of active units contracted by the Customer at the time of signing, regardless of whether they are installed at different locations. For counting purposes, each installed unit counts as one device.

MODEL	1-2 UNITS	3–9 UNITS (−8%)	+10 UNITS (−15%)	REPLACEMENT PRICE
PULSE (7 m²)	€29.90/month	€27.90/month	€25.90/month	€35
FLOW (120 m²)	€39.90/month	€36.90/month	€33.90/month	€39
SENSE (80 m²)	€34.90/month	€32.90/month	€29.90/month	€45
LUME (100 m²)	€37.90/month	€34.90/month	€32.90/month	€49
ORBIT (600 m²)	€54.90/month	€50.90/month	€46.90/month	€69
ATMOS (600 m²)	€64.90/month	€59.90/month	€55.90/month	€109
HALO (800 m²)	€69.90/month	€64.90/month	€59.90/month	€119
AURA 5 (60 m²)	€59.90/month	€54.90/month	€50.90/month	€119
WAVE (875 m²)	€79.90/month	€73.90/month	€67.90/month	€129
NOVA (1600 m²)	€94.90/month	€87.90/month	€80.90/month	€179

(*) The replacement price shall apply in cases of loss, theft or damage of the equipment attributable to the Customer, as set out in clause 2. All amounts in euros, excluding VAT.

Change of fragrance. The Customer may request a change of the monthly fragrance with at least seven (7) calendar days' notice before the scheduled shipping date, at no extra cost. Requests made outside that period shall take effect in the following monthly cycle.

Validity of the rates. The prices set out in this Annex shall apply for the term of the contract, subject to the annual review provided for in clause 4 of the main contract.