Preguntas frecuentes

If you are buying for your home, you purchase the diffuser and then order refills whenever you need them. You can also activate a monthly refill subscription and receive it automatically at a better price.

If you are a business, we work on a rental basis: the equipment is loaned to you and the monthly refill is included in the fee. Either way, the diffuser arrives already configured and you simply place it and plug it in.

No. Never. The fragrance goes straight into the tank, undiluted and not mixed with anything.

Our nebulisers work cold: they micro-diffuse the fragrance without water and without heat. Water adds nothing to how they work and can damage the device.

At the bottom of our Tutorials page there is a direct link to a 1-minute video that shows you how to use the app step by step.

It covers how to pair the diffuser and how to set schedules and intensity from your phone.

Yes, whenever you like. Our catalogue of perfumery fragrances is available on the website and you can switch scent at any time.

We also have 3 odour neutralisers formulated to tackle persistent smells. If you are looking for a specific fragrance you cannot find on the site, write to us and we will help you get it.

Yes, on the ATMOS, HALO, WAVE and NOVA models, which are designed to diffuse through air conditioning ducts.

The rest of the range are stand-alone units: they sit in the room itself and do not connect to ducts.

The reference is the number of square metres you want to cover. On the website you will find 3 collections organised by type of space so you can find your range quickly.

As a coverage guide: PULSE 7 m², SENSE 80 m², LUME 100 m², FLOW 120 m², ORBIT and ATMOS 600 m², HALO 800 m², WAVE 875 m² and NOVA 1,600 m². If you are torn between two models, write to us and we will advise you.

Yes. We have 5 ml samples at €1.50: choose the scent you want to try and add it to your order directly on the website.

Samples always travel inside an order; they are not sent separately or free of charge.

With the BENDIS cleaning kit (50 ml alcohol): a few drops are enough to flush fragrance residue out of the circuit.

Do it every time you change fragrance and, if you keep the same one, at least once a month. Never clean it with water: it can clog the nebuliser.

Yes. We ship to Portugal, Andorra, the countries of the European Union, Switzerland and Liechtenstein, the United Kingdom, the United States and the United Arab Emirates.

Shipping is calculated at checkout based on the weight of the order and the destination. For destinations outside the customs territory of the European Union, import duties and taxes are payable by the recipient.

Yes. We work with hotels, retail, offices, gyms, restaurants and clinics, among other businesses.

Our scenting service for businesses includes the equipment on loan and the monthly refill. Tell us about your space and we will put a proposal together; the terms of the service are set out in our subscription policy.

Sí. BENDIS aromatiza hoteles, restaurantes, gimnasios, clínicas, oficinas y comercios en España y Portugal. El servicio para empresas funciona por cuota mensual: el equipo ya configurado y la fragancia de cada mes desde 29,90 € + IVA, sin obras, sin instalación, sin visita técnica y sin permanencia (se cancela avisando con 30 días).

A partir de tres equipos hay descuento por volumen. Las condiciones del servicio están recogidas en la política de suscripción.

BENDIS (BENDIS DUBAI S.L.) tiene su sede en Madrid, en Paseo de la Castellana 95, Torre Europa, planta 28. El servicio de aromatización con cuota mensual se presta en España y Portugal, y la tienda online envía a unos 90 países.

Teléfono +34 911 097 050, de lunes a sábado de 8:00 a 20:00; correo info@bendis.es; o el formulario de contacto de la web.