Refund policy

Last updated: 29 June 2026

You have 30 calendar days from receiving your order to request a return.

In addition, under European Union law, you have a right of withdrawal (return without giving a reason within 14 days). You may return your order within 14 calendar days of receipt, with no need to justify it.

1. RETURN CONDITIONS

For a return to be accepted, the item must:

  • Be in the same condition in which you received it
  • Not have been used beyond what is necessary to check that it works
  • Keep its original packaging, labels and accessories
  • Include proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. HOW TO START A RETURN

To start a return, you can contact us at:
info@bendis.es
Phone: +34 911 09 70 50

Once your request is accepted, we will send you the instructions for shipping the product back.

Returns must be sent to:
BENDIS DUBAI S.L.
Paseo de la Castellana 95, Floor 28, Torre Europa
28046 Madrid, Spain

Returns sent without a prior request will not be accepted.

3. RETURN COSTS

Unless the product is defective, incorrect or there has been an error on our side, return shipping costs are borne by the customer.

4. PRODUCTS NOT ELIGIBLE FOR RETURN

Returns will not be accepted in the following cases:

  • Unsealed products that cannot be returned for hygiene or health reasons
  • Items that have been used or consumed
  • Fragrance refills (BENDIS Refill): as a consumable supplied in concentrated liquid form, it is not possible to verify whether the container has been opened, handled or partially used once delivered. For this reason, refills are expressly excluded from the right of withdrawal under art. 103(d) and 103(e) of Spanish Royal Legislative Decree 1/2007. A return will only be accepted in the event of a manufacturing defect or damage evidenced during transport.

⚠️ Important: By placing an order on bendis.es, the customer declares that they have read and accepted this return policy, including the exceptions applicable to products not eligible for return.

5. DAMAGE OR ERRORS IN YOUR ORDER

Please check your order on arrival. If you find any problem (defective, damaged or incorrect product), contact us immediately at:
info@bendis.es
Phone: +34 911 09 70 50

In these cases, we cover the cost of replacement or return.

6. EXCHANGES

We do not process direct exchanges. If you want a different product, place a new order and request the return of the original item.

7. REFUNDS

Once we receive the product and check its condition, we will let you know whether the refund is approved. If it is approved:

  • The refund will be issued to the same payment method used
  • It will be processed within a maximum of 14 calendar days from receipt of the return

We may withhold the refund until we have received the goods or until the customer provides proof of return.