Privacy policy

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you about the processing of your personal data.

Data Controller

BENDIS DUBAI SL, VAT Number ESB22995856, Paseo de la Castellana 95, Floor 28, 28046 Madrid, Spain. Email: info@bendis.es

Data We Collect

  • Identification data: name, surname, email, phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment provider)
  • Browsing data and cookies (see our Cookie Policy)

Purpose of Processing

  • Managing orders, shipping and after-sales service
  • Sending commercial communications (with your consent)
  • Complying with legal obligations
  • Improving our website and services

Legal Basis

  • Execution of a contract (order management)
  • Legitimate interest (fraud prevention, security)
  • Consent (marketing communications)
  • Legal obligation (accounting, tax compliance)

Data Retention

We retain your data for the duration of our commercial relationship and the legally required periods (generally 5–10 years for tax and accounting purposes).

Your Rights

You have the right to access, rectify, delete, object to, limit and port your data. You may also withdraw consent at any time. To exercise your rights, contact us at info@bendis.es.

Third Party Sharing

We share your data with shipping companies and payment processors solely to complete your order. We do not sell your data to third parties.

International Transfers

Some of our service providers (e.g. Shopify) may process data outside the EU under appropriate safeguards (Standard Contractual Clauses).

Complaints

You have the right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.